SarahAEHammons
Selected Academic & Self-Directed Projects
These projects are based on graduate coursework and self-directed work informed by healthcare operations experience. No employer, client, or proprietary data is used.
Designing a Patient Intake Information Architecture
Academic Concept Project · Health Informatics
Designing the structure, hierarchy, and flow of patient intake information to improve clarity, reduce friction, and support accurate data collection in healthcare settings.
Designing a Population Health Dashboard for Care Coordination
Academic Concept Project · Health Informatics & Analytics
Designing a conceptual dashboard to support care teams in identifying trends, prioritizing outreach, and making data-informed decisions across patient populations.
Streamlining Referral Intake Workflows in Behavioral Health
Self-Directed Concept Project · Healthcare Operations
Mapping and redesigning a referral intake workflow to reduce friction, improve handoffs, and support timely access to behavioral health services.
Quality Audit Plan for Care Team Documentation & Surveys
Self-Directed Concept Project · QA / Quality Improvement
Creating a QA framework to evaluate consistency, completeness, and compliance in care team documentation and required surveys, plus a lightweight feedback loop to improve quality over time.
Includes audit criteria, scoring rubric, and corrective action themes (training, templates, process fixes).
Access to Behavioral Health & SUD Treatment in Northern Virginia
Academic Research Project · Policy & Access
A structured 3-part analysis of barriers to behavioral health and substance use disorder treatment in Northern Virginia, with practical recommendations across policy, systems, and community resources.
Emphasizes access, equity, and real-world implementation constraints.
Rewriting Patient-Facing Materials for Health Literacy & Access
Academic & Self-Directed Project · Human-Centered Design
Rewriting and restructuring patient-facing health materials to improve clarity, accessibility, and comprehension across varying literacy levels.
Customer Success Brief: Outcomes, Risks, and Next-Step Recommendations
Self-Directed Concept Project · Customer Success / Health Tech
Designing an executive-ready success brief template for Medicaid and commercial stakeholders that summarizes performance, member barriers, operational risks, and recommended next actions; without drowning leadership in metrics.
Focused on clear storytelling, decision support, and stakeholder alignment.
Executive Brief & Member Journey Map: Communication Barriers in Care Navigation
Self-Directed Concept Project · Customer Success / Health Informatics
Designing an executive-ready brief paired with a member journey map to surface where communication and technology breakdowns occur in care navigation, and how those breakdowns impact engagement, outcomes, and operational risk.
Designing a Feedback Loop for Continuous Quality Improvement
Self-Directed Concept Project · QA / Quality Improvement
Designing a lightweight feedback loop that translates audit findings and frontline insights into targeted improvements and iterative learning.
Focused on closing the gap between measurement, action, and iteration.
Identifying Adoption Risks in Healthcare Program Implementation
Self-Directed Concept Project · Implementation / Customer Success
Identifying common adoption risks in healthcare program implementation, including workflow friction, communication breakdowns, and change fatigue, and outlining mitigation strategies to support successful rollout and long-term use.
Emphasizes people, process, and system alignment over surface-level metrics.
From Data to Decisions: A Systems View of Care Navigation
Self-Directed Synthesis Project · Health Informatics
Synthesizing insights across intake design, workflows, documentation, analytics, and communication to illustrate how data becomes actionable decisions within complex care navigation systems.
Highlights interdependencies between data quality, operations, and human behavior.